Call or write: which one when
Call if it is urgent: a wasp nest in a traffic area, an allergic person in the building, a rodent in a food business, an infestation making a bedroom unusable. Those are handled the same day when availability allows, and a call is faster than a form. Write for everything else: a question about a guarantee, a quote for a multi-unit building, a request to coordinate between landlord and tenants, or simply an identification to confirm from a photo.
Landlords and tenants
If you are a tenant and the problem affects a building, say so: we can contact the landlord directly to arrange a treatment covering adjacent units, the only configuration that holds in a building. If you are an owner, we systematically supply multilingual entry notices, the intervention schedule, and a dated per-unit log — three documents that protect you in a dispute and are regularly requested at municipal inspection.